Returns & Exchanges
Returns & Exchanges
Every Naushad Imdad piece is checked before it leaves our Karachi atelier. If something is not right, we will make it right, as set out below.
1. Returns on unused items
- You may request a return or exchange within 7 days of delivery.
- The item must be unused, unworn, unwashed and unaltered, with all Naushad Imdad tags attached and in its original packaging.
- Items that show any sign of wear, wear and tear, perfume, makeup, stains, washing or alteration cannot be returned or exchanged.
- Exchanges are offered for a different size or a different piece, subject to availability.
- Accepted returns are refunded as store credit of the same value, valid for 3 months. A refund to the original payment method is offered only in exceptional cases, at our discretion.
2. Items that cannot be returned
- Made-to-measure, bespoke and customised pieces (including any order placed with your own measurements, fabric or colour choice), once production has started.
- Unstitched fabric that has been cut.
- Sale and final-sale items.
- Accessories such as ties, cufflinks and pocket squares, for hygiene reasons.
3. Defective or incorrect items
If your order arrives damaged, defective or different from what you ordered, tell us within 48 hours of delivery with:
- your order number,
- a short description of the problem, and
- clear photos or a video.
Once we confirm the defect, we will repair, replace or credit the item. Where a defect is confirmed, we cover the return shipping.
Normal wear and tear is not a manufacturing defect.
4. How to return
- Contact us on WhatsApp or by email with your order number before sending anything back. Parcels sent without our approval cannot be accepted.
- Pack the item securely with its tags and send it to our studio in Karachi, Pakistan.
- For returns of unused items (not defects), the customer pays return shipping, customs and any duties.
- We inspect every return on arrival. If an item does not meet the conditions above, it will be sent back to you at your cost.
5. Cancellations
- Orders can be cancelled within 24 hours of being placed, provided they have not been processed or shipped.
- Approved cancellations are refunded as store credit within 7–14 business days.
- Made-to-measure and customised orders cannot be cancelled once production has started.
6. Lifetime alterations on bespoke pieces
Bespoke garments ordered from Naushad Imdad include free resizing adjustments at any time. Only courier charges apply.
7. Colour
We photograph our pieces as accurately as we can. Slight differences in colour caused by screen settings are not a defect.
Contact
Email: inquiry@naushadimdad.com
WhatsApp (Pakistan): +92 333 2245375
USA: +1 646 286 1457